Sakala bags Centre’s silver award

Sakala bags Centre’s silver award

Sakala, Karnataka’s flagship project to deliver services to citizens on time, has bagged the Centre’s Silver Award. The project, headed by IAS officer Shalini Rajneesh, was chosen for its ‘outstanding performance in citizen service delivery, 2013-14’.

Sakala is a scheme under the Karnataka Guarantee of Services to Citizens System to guarantee services to citizens within a stipulated time. The term Sakala means ‘at the right time’.

In case of a delay or default in delivering a service, an applicant can seek compensation at the rate of Rs 20 per day for the period of delay, subject to a maximum of Rs 500 per application in aggregate from the designated officer.

The service also updates an applicant on the progress of a service request through a text message to the mobile number specified in the application. The scheme includes 375 services like issue of birth and death certificates, khata and land conversion certificates, and ration cards.

The silver award will be presented at the 17th national conference on e-governance scheduled to be held in Kochi on January 30 and 31.

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