For the first time ever, the BBMP has sent a show cause notice to its official for delaying issuance of death certificate. The service that has to be delivered within three days of application submission was delayed.
S Gopal (65), a Whitefield resident, lost his mother S Lakshmi (93) on December 2, 2013. He applied for the death certificate on December 6 at the office of registrar of deaths and birth, BBMP, Mahadevapura zone. But the applicant was not given Guarantee of Services to Citizens (GSC) receipt, which is mandatory under Sakala. The death certificate was finally issued on January 1, proving the delay in service. With Gopal’s intervention, BBMP higher-ups noticed the aberration and a show cause notice was issued to the staff concerned to reply within three days.
“The BBMP official did not give me the GSC acknowledgement slip even though I insisted on it. He expressed his ignorance about Sakala and the GSC acknowledgement slip. He also did not sign or mention the date on the handwritten slip given to me. The Sakala mission can become successful only if the officials issue GSC number, which was missing in my case,” Gopal told TOI.
He received the death certificate on January 1. “In between I got busy and collected the certificate on January 1. The certificate bears the date of registration as December 16 and that has to be explained by the staff,” said Gopal.
Speaking to TOI, Shalini Rajneesh, Sakala mission director, said that it was the first time the BBMP is issuing a showcause notice to its official for non-compliance of Sakala services. “In this case there was delay in updating the service delivery to the Sakala portal. Once the services become completely online, the software takes care of the minute-to-minute updation. But as of now, it has to be done by the officials manually and many officials are delaying the same,” said Shalini.
The BBMP has issued showcause notice to its Sakala nodal officer who had trained the civic officials in the delivery of many services like issuance of death certificate. “The notice has been issued to Kalpana, in charge deputy health officer, BBMP. May be there were such complaints given to us orally earlier, but a written one was the first time. The officer has been asked to reply within three days,” said Shilpa M, joint commissioner (administration) BBMP.